Privacy Policy

Who we are

COOVACS is a product sourcing and supply website independently operated by Roger LEE in Suzhou, Jiangsu, China.

This Privacy Policy explains how personal information is handled when you visit https://www.coovacs.com or contact us about products and business cooperation.

For privacy questions or requests, contact sales@coovacs.com.

Information You Provide

When you submit a product inquiry, request a quotation, or contact us by email or messaging services, we receive the information you choose to provide. This may include your name, email address, company name, country or region, telephone number, product requirements, and correspondence.

Please provide only information relevant to your inquiry and avoid sending sensitive personal information.

How We Use Information

We use your information to respond to inquiries, prepare quotations, discuss product specifications and sourcing options, arrange requested business cooperation, and maintain relevant correspondence.

We also use information where necessary to protect the website, prevent misuse, and meet applicable legal obligations.

Where applicable data protection law requires a legal basis, processing may be based on steps requested before entering a contract, performance of a contract, legitimate interests in responding to business inquiries and maintaining website security, or legal obligations. Where consent is required, we will request it separately.

Website Data and Cookies

The website and its hosting services may process technical information such as IP addresses, browser details, requested pages, and access times for website operation, troubleshooting, and security.

Website features may use cookies or similar technologies to support functionality and remember preferences. You can manage cookies through your browser settings, although disabling them may affect some features.

Service Providers and External Platforms

Website hosting, email delivery, translation, and communication services may process information needed to provide their services.

If you contact us through WhatsApp, WeChat, Facebook, or LinkedIn, the relevant platform also handles information under its own privacy policy. External links are subject to the privacy practices of the websites you visit.

Where your requested sourcing or supply cooperation requires involvement from a supplier or other business partner, relevant information may need to be shared for that purpose. Personal contact details should be shared only where necessary and with an appropriate legal basis.

Information may also be disclosed where required by applicable law.

International Processing

The website is operated from China. Depending on the services used, information may be processed in China and in countries where service providers operate.

Where applicable law requires safeguards for international transfers, those requirements must be addressed for the relevant processing.

Retention

We periodically review inquiry records and delete spam and information that is no longer needed. Legitimate business correspondence is retained according to the status of the inquiry or cooperation and any applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, restrict or object to certain processing, or request data portability.

Where processing relies on consent, you may withdraw that consent without affecting the lawfulness of earlier processing. You may also have the right to complain to the relevant data protection authority.

To make a request, email sales@coovacs.com. We may need to verify your identity before responding.

Changes to This Policy

This policy may be updated when website features or information-handling practices change. The current version will be available on this page.